ACCESSIBLE SEATING
Accessible seating can be purchased by calling the box office at 770-455-0641, or by coming to the box office during business hours.

SERVICE ANIMALS
Animals or pets of any kind are prohibited except for service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.

ACCESSIBLE RESTROOMS
An accessible restroom is located at both ends of the venue.

ACCESSIBLE PARKING
Accessible parking is available in front of the building.

Medical or parenting bags are permitted at the venue and will be addressed on a case by case basis and subject to search.

Small clutch bags or purses do not have to be clear but cannot exceed 4.5″x6.5″

Clear bags should not exceed 12″x6″x12″

All bags larger than a small clutch bag will need to be clear.

Bags for medical equipment (sized appropriately to the size of the equipment) are permitted, but will be subject to search (small items like medication need to follow the standard bag policy above).

Diaper/parenting bags (accompanied by infant/toddler) are permitted but will be subject to search.

Following standard safety protocol, all unattended items and bags left outside the gates or within the venue will be removed from the facility immediately.

Bags, purses or backpacks of any kind will not be accepted by Guest Services and you will be asked to take them back to your vehicle.

The box office is located in front of the venue.

Ticket office hours are Monday–Friday from 5pm to 11pm.

On event days, the ticket office will open from 8pm to 11pm. Please call ahead to verify hours: 770-455-0641

All patrons must have a ticket for event entry, regardless of age.

Tickets are sold through different sellers. All sales are final.

The resale of tickets is not permitted.

Except for event cancellation, refunds and exchanges are not permitted.

Ticket prices are subject to change without notice.

Attendees are responsible for their own conduct, as well as the conduct of their guests or persons using their tickets. Venue staff strive to maintain an atmosphere where all in attendance can enjoy the event.

Attendees and their guests in violation of the Customer Code of Conduct may be subject to ejection without a refund, arrest, and/or loss of ticket privileges for future events.

Be respectful of patrons and staff.

Don’t interfere with the event or the performers in any way.

Do not obstruct the aisles.

Don’t occupy a seat or remain in an area for which you don’t possess a valid ticket. You must show staff your ticket if they request it.

Comply with requests from staff regarding the venue’s operational and emergency procedures.

Unnecessary noise or movements during a concert distract audience members and performers. Patrons (and their children) who make such disruptions may be removed.

Door times vary depending on the show and are subject to change.

Please check your ticket for door time or call our box office at 770-455-0641.

Please note that posted door times are guidelines only, and may change depending on the show schedule.

All patrons entering the venue are subject to a metal-detector screening by way of magnetometer, visual inspection, and/or bag inspection conducted by venue security personnel.

The purpose of the inspection is to detect prohibited items and is for the safety of our guests and our staff.

All patrons entering the facility are subject to search and inspection.

A wide array of beverages from beer to mixed drinks are available at the concession stands for those persons 21+ only. Non-alcoholic drinks are also available.

Each customer’s ID is checked before each alcohol purchase.

Alcohol will not be served if the picture on the ID doesn’t match the person attempting to purchase.

The venue reserves the right to refuse the sale of alcohol to anyone at any time.

Don’t drink and drive. Use a designated driver or a ride service.

If first aid assistance is required, please notify the nearest Arena Theatre representative, so they may escort you to the first aid area.

Our first aid area is equipped to handle minor injuries.

Patrons can order a selection of snacks at concession stands including but not limited to tacos, empanadas, nachos, hot dogs, and burgers.

All events are rain or shine, and no refunds or exchanges will be issued in the event of rain.

In the event of severe weather during a concert, alerts and instructions will be given via the Atlanta Eagles Arena social media pages.

For lost and found items, please visit the box office during the event, or call 770-455-0641 after the event to inquire.

Please note that lost and found items are only held at the venue for thirty (30) days after each event.

OFFICIAL PARKING
Directly in front of the Arena.
Location: 6616 New Peachtree Rd
Walking Time: ~1 minute
Benefit: Most convenient, ideal for guests with limited mobility or tight schedules.

UNOFFICIAL LOTS

Atlanta Beauty & Barber Academy
Walking Time: Approx. 3–5 minutes (around 0.1 miles)
Route: Next to our venue. Follow the sidewalk straight to the venue.
Benefit: Short, easy walk; good alternative if on-site parking is full.

Plaza One – 5938 Buford Hwy NE
Walking Time: Approx. 5–6 minutes (around 0.3 miles)
Route: Cross Buford Highway via the nearest crosswalk and follow the sidewalk straight to the venue.
Benefit: Short, easy walk; good alternative if on-site parking is full.

International Plaza Shopping Center – 5979 Buford Hwy NE
Walking Time: Approx. 7–8 minutes (about 0.4 miles)
Route: Walk west along Buford Hwy, then use sidewalk and crosswalks to reach the arena.
Benefit: Spacious lot—ideal during busy events if closer lots fill up quickly.

PARKING FEES
If you attend an event, parking is $20 per vehicle. Pay via DEBIT or CREDIT CARD or CASH.

The following is a partial list of prohibited activities that are NOT permitted inside the venue or on venue property:

Accessing or attempting to access the stage, performer(s), performance areas, and production areas.

Excessively loud or abusive language and obscene gestures.

Fighting, threatening to fight, or throwing objects.

Loitering, trespassing, soliciting and peddling.

Tailgating.

Unauthorized sales activity or ambush marketing.

Unlawful assembly.

Violations may be subject to ejection without refund, arrest, and/or loss of ticket privileges for future events.

The following is a partial list of prohibited items that are NOT permitted inside the venue or on venue property:

Banners, signs, posters.

Bicycles, scooters, skates, rollerblades, skateboards, hoverboards, etc.

Cameras, photography, audio and video recording devices.

Cans, bottles, coolers, glass, or cups (Stanley cups, YETI cups, etc).

Drones, remote control devices.

Any weapon including firearms and knives.

Illegal drugs, substances or paraphernalia.

Laptops, electronic tablets.

Large bags, backpacks or suitcases (purses smaller than 4.5″ x 6.5″ are permitted).

Non-clear bags larger than 4.5″ x 6.5″; clear bags larger than 12″ x 6″ x 12″.

Laser pointers, noisemakers, fireworks, outside food or drink, pets, projectiles, selfie sticks, strollers.

Unauthorized pamphlets, fliers, promotional items, sales materials.

Vapes, lighters, cigarettes.

Weapons or anything deemed a weapon by venue staff.

Arena management reserves the right to prohibit other items as deemed necessary.

For the safety of artists and enjoyment of all concertgoers, photography and sound or video recording is prohibited without advance written permission.

Offenders may be ejected and liable for damages.

Your use of a ticket constitutes acknowledgement of willingness to appear in photographs, video and film taken in public areas by Arena Theatre, its lessees, and all others from liability resulting from use of such images.

Once a patron’s ticket has been scanned and they have entered the venue, no re-entry will be allowed.

Except for show cancellations, all ticket sales are final.

For questions, please email info@atlantaeagles.com.

Please be sure to include your order number and the full name of the purchaser.

Arena Theatre is a non-smoking facility.

Strollers and wheelchairs are not permitted in the seating sections.

For more information for stroller or wheelchair check service email us info@atlantaeagles.com.

There is no public wifi available at the arena.